Terms of Service

These Terms of Service ("Terms") govern your use of the social media scheduling service operated by Ayvo at https://social.ayvo.ai(the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

The Service lets you connect social media and messaging accounts, compose content, schedule it for publication, and review the analytics those platforms make available for your own accounts. Features may be added, changed or removed over time.

• You must be at least 13 years old, or older where your local law requires it, and legally able to enter into these Terms.
• You are responsible for the accuracy of your registration details and for keeping your credentials confidential.
• You are responsible for all activity that happens under your account, including activity by members you invite to your team.
• Notify us immediately if you suspect unauthorized use of your account.

Publishing through the Service depends on third-party platforms. When you connect a channel you also remain bound by that platform's own terms and policies — for example the TikTok Terms of Service and Community Guidelines, and the equivalent rules of every other platform you connect.

• You confirm that you own the connected accounts or are authorized to manage them.
• You are solely responsible for making sure the content you publish complies with each platform’s rules.
• Platforms can change or restrict their APIs, rate limits and permissions at any time, which may delay, alter or prevent publication. We are not responsible for such changes.
• A platform may suspend or terminate your account there for reasons outside our control.

You keep all rights to the content you upload or schedule. You grant us a limited, non-exclusive, worldwide licence to host, store, reproduce and transmit that content strictly for the purpose of operating the Service and delivering the content to the platforms you selected. This licence ends when you delete the content or your account, except for copies already delivered to third-party platforms.

You represent that you have all necessary rights to the content you publish and that it does not infringe anyone else's rights.

You agree not to use the Service to:

• Publish content that is unlawful, defamatory, hateful, harassing, sexually exploitative, or that infringes intellectual property or privacy rights.
• Post spam, run coordinated inauthentic behaviour, or artificially inflate engagement.
• Attempt to bypass a platform’s rate limits, moderation or security controls.
• Distribute malware, or probe, scan or attack the Service or its infrastructure.
• Reverse engineer, resell or misrepresent the Service, or use it in violation of any applicable law or sanctions regime.

We aim to keep the Service running reliably, but it is provided on an "as is" and "as available" basis. Scheduled maintenance, outages, platform failures or force majeure events may interrupt publication. We do not guarantee that any post will be published at an exact time.

If the instance you use offers paid plans, the price, billing cycle and included limits are shown at checkout. Fees are billed in advance and, unless required by law, are non-refundable. You can cancel at any time, and the cancellation takes effect at the end of the current billing period.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure.

To the maximum extent permitted by law, Ayvo is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data or lost goodwill arising from your use of the Service. Our total aggregate liability is limited to the greater of the amounts you paid us in the twelve months preceding the claim, or USD 100.

You agree to indemnify and hold Ayvoharmless from any claim, damage or expense (including reasonable legal fees) arising out of the content you publish, your use of the Service, or your breach of these Terms or of a third-party platform's rules.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if your use puts the Service or other users at risk, or if we are required to do so by law or by a connected platform. Sections that by their nature should survive termination will survive.

We may update these Terms. If a change is material, we will notify you in the application or by email before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Ayvo is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections available to you locally.

Questions about these Terms can be sent to social@ayvo.ai.